Working together with clarity

The details of the coaching you choose — including what is included, how long we will work together and the price — will be made clear before you purchase.

Nourished Roots provides nutrition and lifestyle coaching. Coaching is a collaborative process: I provide guidance, education and support, while you remain in control of the choices and actions you take.

I cannot guarantee a particular health, weight or other outcome.

Coaching does not provide medical diagnosis or treatment. You can read more about how I work and my professional boundaries in the Nourished Roots Code of Ethics.

The full price of your coaching and the payment options available will be made clear before you purchase.

If you choose to pay in instalments, you are still purchasing the full coaching programme. The instalments simply allow you to spread the cost; they are not a monthly pay-as-you-go membership.

If a scheduled payment fails, I will contact you so we can resolve it. Coaching sessions and support may be paused while a payment remains overdue.

If you purchase coaching online, you will normally have 14 days from the day after you book to change your mind and cancel without giving a reason.

If you would like your coaching to start during those 14 days, I will ask you to confirm that you want me to begin. If you then decide to cancel before the 14 days have passed, you may need to pay for the coaching already provided.

To cancel, simply contact Nourished Roots Coaching and make it clear that you would like to cancel.

If you decide you want to stop coaching after the 14-day cancellation period, please contact me as soon as possible.

We will look fairly at what coaching has already been provided, any costs or commitments already incurred and what has not yet been provided. I will then explain clearly whether anything remains payable or whether a refund is due.

Choosing to pay by instalments does not automatically mean that all remaining instalments will always be payable if coaching ends early.

If you need to move a coaching session, please give me at least 24 hours' notice wherever possible.

A session cancelled with less than 24 hours' notice, or missed without notice, may count as used.

I understand that genuine emergencies happen, so exceptional circumstances will always be considered reasonably.

If I need to rearrange a session, I will give you as much notice as reasonably possible and arrange another time with you.

For me to coach you safely and effectively, please provide information relevant to our work honestly and to the best of your knowledge.

You remain responsible for your own decisions and actions and for seeking medical or other professional advice when appropriate.

If your health or circumstances change in a way that may affect our work together, please let me know.

There may be circumstances where I need to pause or end our coaching relationship. This could include ongoing unpaid fees, a serious or repeated breach of these Terms, difficulty maintaining appropriate professional boundaries, or a situation where continuing to coach you would fall outside my professional scope or would not be appropriate for your wellbeing.

Where I end coaching and you are not at fault, any coaching you have paid for but not received will be dealt with fairly, including an appropriate refund where due.

Any worksheets, guides, frameworks or other materials I provide as part of Nourished Roots coaching are for your personal use unless I tell you otherwise.

Please don't copy, sell, publish, distribute or use these materials commercially without my permission.

I take your privacy and confidentiality seriously.

How your personal information is collected, used and protected is explained in the Nourished Roots Privacy Policy. How confidentiality works within the coaching relationship is explained in the Nourished Roots Code of Ethics.

If you are unhappy with any part of your coaching, please contact me. I would like the opportunity to understand what has happened and, where possible, put things right.

I will provide coaching with reasonable care and skill. Nothing in these Terms takes away any rights you have under UK consumer law.

These Terms are governed by the laws of England and Wales.

The Terms that apply to your coaching will normally be the version you agreed to when you purchased. If these Terms are updated later, I will not simply impose new terms on an existing coaching agreement unless the change is required by law or we agree the change together.