Life happens. Let's keep things simple.
I understand that life can shift unexpectedly. This policy explains what happens if you need to cancel or reschedule a booked coaching session, while allowing reasonable flexibility when circumstances genuinely change.
Rescheduling
If you need to cancel or reschedule a booked session, please give me at least 24 hours' notice wherever possible.
With at least 24 hours' notice, your session can be rearranged at no additional charge.
Late Cancellations & Missed Sessions
A session cancelled with less than 24 hours' notice, or missed without notice, may count as used.
Where appropriate, I will take into account whether the appointment can reasonably be reallocated and any loss resulting from the late cancellation.
Exceptional Circumstances
I understand that genuine emergencies and unexpected circumstances happen.
If something prevents you from attending, please contact me as soon as you can. Exceptional circumstances will always be considered reasonably.
If I Need to Reschedule
If I need to cancel or reschedule a session, I will give you as much notice as reasonably possible and arrange an alternative appointment at a mutually convenient time.
Cancelling Your Coaching Agreement
This policy relates to individual booked coaching sessions.
Cancellation of a coaching programme or agreement, including any applicable statutory cancellation rights and refunds, is governed by the Nourished Roots Terms & Conditions.
Nothing in this policy affects your statutory rights.
If you need to cancel or rearrange an appointment, please contact me at hello@nourishedrootscoaching.co.uk as soon as possible.